CEOS Terms of Service

1. About these Terms

These Terms of Service (“Terms”) govern access to and use of the CEOS websites, CEOS Community Hub, CEOS messaging and support channels, CEOS WhatsApp services, membership and role-management features, application and referral features, and other services that link to these Terms (collectively, the “Services”).

The Services are provided under the CEOS Enterprise name by HLCEOS HOLDINGS SDN. BHD. (Company No. 1694865-X) (“CEOS”, “we”, “us” or “our”).

By accessing or using a Service, you agree to these Terms and the documents incorporated into them. If you do not agree, do not use the Services.

2. Related policies

These Terms should be read together with:

• the CEOS Privacy & Cookie Notice;
• the CEOS Data Deletion Instructions;
• the CEOS Terms of Sale for Top-Up purchases;
• the CEOS Refund & Delivery Policy; and
• any role, programme, campaign or community rules shown to you for a specific Service.

If a specific transaction or programme has additional terms, those additional terms apply to that transaction or programme. If there is a direct conflict, the more specific terms govern only that subject.

3. Eligibility and authority

You must be legally capable of agreeing to these Terms. If you are under 18, a parent or legal guardian must use or approve the relevant Service where permitted.

When you provide information for another person, business, Agency, Host, customer or recipient, you confirm that you are authorised to provide it and to instruct CEOS to process it for the stated purpose.

4. Accounts, roles and identity

Some Services require an account, invitation or approved role. You must:

• provide accurate and current information;
• keep access credentials, registration links and verification codes secure;
• use only your own account unless CEOS has expressly authorised delegated access;
• notify CEOS promptly of suspected unauthorised access; and
• remain within the permissions assigned to your role.

Roles such as Host, Agent, Sub-Agent, Agent Leader, Agency Leader, administrator or support operator do not grant access outside the scope expressly assigned by CEOS. CEOS may verify identity, role eligibility, Agency membership, referral relationships and authority before granting or continuing access.

5. Community and referral services

CEOS may provide community, onboarding, training, application, referral and role-management tools. Submission of an application or referral does not guarantee approval, employment, income, commission, platform status or continued participation.

Programme criteria, rewards and availability may change. Any earnings examples are illustrative unless CEOS states otherwise in a written programme notice. Users remain responsible for complying with the rules of any third-party platform in which they participate.

6. WhatsApp and electronic communications

If you contact CEOS through WhatsApp or another electronic channel, you authorise CEOS to process the message, contact information, attachments and related technical metadata to provide the requested service, protect users, maintain records and comply with law.

CEOS may use automated routing, deterministic Help Library responses or other support tools. Material payment, order, account or coin-release decisions remain subject to CEOS controls and, where required, human review. An automated support response is not confirmation that a payment was received, an order was approved or coins were released.

Where consent is required for business-initiated or marketing communications, CEOS will obtain it. You may opt out of non-essential communications using the instructions provided in the message or by contacting CEOS. Service, security, transaction and legal notices may still be sent where permitted.

7. Orders, payments, receipts and digital coins

Top-Up purchases are governed by the separate Terms of Sale and Refund & Delivery Policy. Before confirming an order, you must check the recipient ID, product, quantity, price and payment details.

You must submit only genuine and complete payment evidence. Duplicate, altered, cropped, mismatched, pending, failed, reversed or otherwise unreliable evidence may be held, rejected or escalated for human review.

CEOS does not ask for banking passwords, PINs, TACs, OTPs or full payment-card numbers. Do not send them.

Digital coins or credits supplied for a third-party entertainment platform are not legal tender, a bank deposit, an investment or e-money issued by CEOS. Third-party platform rules also apply. CEOS cannot guarantee reversal or recovery after coins are correctly released to a recipient ID confirmed by the customer.

8. Acceptable use

You must not:

• use the Services unlawfully, fraudulently or deceptively;
• impersonate another person or misrepresent your authority;
• submit false, altered, stolen or duplicate payment evidence;
• attempt to bypass access controls, allowlists, rate limits or approval gates;
• probe, scan, disrupt or interfere with the security or availability of the Services;
• upload malware or content that infringes another person’s rights;
• scrape, harvest or misuse personal data;
• use CEOS communications for spam, harassment or unauthorised marketing; or
• use automation to claim, approve, submit or repeat a transaction without explicit authority.

CEOS may investigate suspected misuse and preserve relevant evidence as permitted by law.

9. Information and service status

CEOS aims to provide accurate information, but availability, programme details, prices, processing times and third-party platform conditions may change. A displayed status is not final if it is marked pending, held, under review, unavailable or unknown.

The authoritative status for CEOS orders, receipts, payments, fulfilment and coin release is the status recorded by the relevant CEOS system and confirmed through authorised reconciliation. A chat message, screenshot or external claim does not override that record.

10. Third-party services

The Services may interact with Meta/WhatsApp, Hostinger, Google Cloud Vision, Telegram when that channel is used, banks and payment providers when necessary, professional advisers, lawful authorities and relevant entertainment platforms. Their own terms, privacy practices, service limits and availability apply.

CEOS does not operate or control SUGO, TOKI, Meta or WhatsApp and does not claim affiliation, sponsorship or endorsement unless expressly stated in an authorised written notice.

11. Automated and AI-assisted support

CEOS may use deterministic rules and approved Help Library content to answer routine questions. Paid OpenAI and Luna access is not authorised or enabled, and CEOS does not use those services for the processing described in this version. If CEOS later enables an external AI provider, its use must be separately authorised, technically controlled and described in the Privacy & Cookie Notice before relevant personal data is processed.

Users must not rely on an automated answer as proof of payment, approval, fulfilment, legal advice or financial advice. Users may request human review where an automated response appears incorrect or where a material decision affects them.

12. Intellectual property

CEOS owns or licenses the Services, content, software, branding and documentation provided through them. These Terms grant only a limited, revocable, non-exclusive right to use the Services for their intended purpose.

You retain ownership of content you lawfully submit. You grant CEOS permission to host, copy, process and transmit that content only as reasonably required to provide, secure and administer the Services and comply with law.

13. Privacy

CEOS processes personal data as described in the CEOS Privacy & Cookie Notice. By using a Service, you acknowledge that relevant data may be processed by CEOS and approved service providers for the purposes stated there.

14. Suspension and termination

CEOS may restrict or suspend access where reasonably necessary to protect users, investigate fraud or security concerns, comply with law, enforce these Terms or preserve service integrity. Where appropriate, CEOS will provide notice and an opportunity to contact support.

You may stop using the Services at any time. Stopping use does not automatically cancel an active transaction, remove records that CEOS must retain, or delete personal data. Use the published Data Deletion Instructions for a deletion request.

15. Availability and changes

Services may be interrupted for maintenance, security, provider outages or circumstances outside CEOS’s reasonable control. CEOS may modify or discontinue a feature, but will seek to preserve active transaction records and provide reasonable notice where practicable.

16. Disclaimers and liability

To the maximum extent permitted by Malaysian law, the Services are provided on an “as available” basis. CEOS does not exclude liability that cannot lawfully be excluded, including applicable mandatory consumer rights.

CEOS is not responsible for losses caused solely by inaccurate information supplied by a user, unauthorised account use that the user failed to report, third-party platform failures outside CEOS’s reasonable control, or prohibited use of the Services. This does not limit responsibility where CEOS failed to exercise obligations imposed by law.

17. Governing law and disputes

These Terms are governed by the laws of Malaysia. Before starting formal proceedings, users are encouraged to contact CEOS with relevant account or order information so the issue can be investigated. Nothing in these Terms removes any mandatory consumer, privacy or statutory rights or any lawful complaint channel.

18. Changes to these Terms

CEOS may update these Terms when the Services, law or operational practices change. The published version will show its effective date. Material changes will be communicated where reasonably required. Continued use after the effective date constitutes acceptance where permitted by law.

19. Contact

CEOS Enterprise / HLCEOS HOLDINGS SDN. BHD.
Email: admin@ceosfamilysugo.com
Website: https://www.ceosfamilysugo.com/

Do not send passwords, banking PINs, TACs, OTPs, private keys or access tokens.